Shipping Info

1. Shipping and Delivery

1.1. EMPRESA ships and delivers Orders using leading couriers.

1.2. The Seller undertakes to deliver Orders to Customers accurately and promptly, in accordance with the delivery terms indicated on the website at the time of purchase and, in any case, within 2–5 days from the date the Order Confirmation is sent to the Customer.

1.3. EMPRESA reserves the right to accept or reject requests for delivery outside of Italy or Europe. In any case, for deliveries outside of Italy, shipping costs and delivery times may vary.

1.4 With regard to delivery requests to countries outside the European Union, any import customs duties are the responsibility of the recipient. The Customer is therefore advised to contact the customs authorities of the relevant country in advance to verify costs and any import restrictions. DDP is available in the following countries: China, Japan, Hong Kong, the U.S., Russia, Belarus, Ukraine, Georgia, Azerbaijan, and Kazakhstan. The Order Confirmation is sent to the Customer as soon as the Products are handed over to the carrier for shipment. At this time, we are not authorized to deliver to Russia, Belarus, and Ukraine.

1.5. Under certain circumstances, such as a business closure, delivery times may be subject to change. The Seller shall not be held liable for delivery delays not attributable to its fault or negligence. Therefore, the Seller shall be exempt from liability for delays due to force majeure, strikes, natural disasters, issues related to customs clearance procedures, and any other issues related to the provision of courier services or any other circumstances beyond its control. The Order Confirmation includes the tracking number, which the Customer can use to monitor the shipping and delivery process of the Products on the relevant courier’s website.

1.6. The delivery times indicated by EMPRESA are purely indicative, and any delay in delivery—or delivery in subsequent partial shipments—shall not entitle the Customer to refuse delivery or to claim compensation or damages. The Customer is encouraged to do everything in their power to facilitate delivery of the Order, either by being available to receive it or by authorizing a third party to do so. The courier will make an initial attempt to deliver the Order to the address provided by the Customer. If delivery is unsuccessful, the carrier will notify the Customer of the delivery attempt and will attempt to arrange a subsequent delivery of the Order with the Customer. If the courier is unable to deliver the Order, Customer Service will contact the Customer to confirm whether they would like a new shipment.

1.7. Upon delivery, the Customer must verify that the number of packages is correct and that the outer packaging is intact. If the Customer notices any irregularities in the delivery—for example, regarding the number of packages or damage to the outer packaging—the Customer must sign the delivery document with reservation and contact Customer Service. If the Customer fails to do so, they may not subsequently raise any objections regarding the delivery, subject to the provisions of Article 8 below concerning latent defects and in compliance with the statutory provisions established for the mandatory protection of consumers. Any issues regarding the physical condition, accuracy, or completeness of the goods received must be reported within 7 days of delivery, in accordance with the procedures set forth in this document.

2. In-Store Pickup

2.1. Where permitted, during the purchase process, the Customer may choose, at no additional cost, to pick up the Products at a specific EMPRESA single-brand store (“Store”). In this case, once the Order has been processed, the Seller will contact the Customer to inform them of the date on which the Products will be available for pickup at the selected Store. Starting from that date, the Order will be available for in-store pickup for a maximum period of 15 (fifteen) days.

2.2. If the Products are not picked up within the timeframe indicated above, Customer Service will contact the Customer to arrange a new delivery of the Products. If the Customer does not provide any instructions to the Seller within the mandatory deadline of 5 (five) business days, the Order will be considered canceled.

2.3. The Customer is invited to pick up the Order in-store in person or by authorizing another person to do so. The person authorized by the Customer to pick up the Products at the Store must present:
1. a copy of the Order Confirmation;
2. a power of attorney signed by the Customer and a copy of the Customer’s identification document;
3. the original of their own valid identification document recognized in the jurisdiction where the Store is located.