FAQ
You can log in to the website using the email address and password you chose when you registered. Once logged in, you can access your personal account, where you'll be able to view the list of your orders and check their current status. In addition, as soon as your order has been shipped, we will notify you by email.
You have up to 14 days from the date you receive your order to return the item and receive a refund - refunds are available only for orders placed online.
At this time, it is not possible to cancel or modify your order, as we begin processing it as soon as it is confirmed on our website. If you change your mind, you can return your items after receiving your order. For more information, please see our Returns & Exchanges section.
When you reach your shopping cart, you will see a field to enter your coupon code. Simply enter the code to apply the promotion or discount to your order. Only one promotional code can be used per purchase.
If you have a credit or debit card, you can use it by selecting the PayPal payment option. PayPal allows you to pay with your card even if you don't have a PayPal account. If you already have a PayPal account, simply select the PayPal payment option and complete your purchase by logging into your PayPal account during checkout.
Yes. We offer a Wishlist, where you can save all the items you like by simply clicking the heart icon on each product. To access your saved items later, you will need to create an account and log in. Otherwise, your saved items will not be available the next time you visit the website.
Please check your email inbox to see if we have sent you a message informing you that one of the items in your order is unavailable. In this case, we will refund the amount corresponding to the missing item, as well as the delivery costs, using the same payment method used for the purchase. If you have not received any email, please contact our Customer Service team and we will get back to you as soon as possible.
No. Adding an item to your shopping cart, or even completing an order and making the payment, does not reserve the item or guarantee its availability. Some highly requested items may sell out before you confirm your purchase, even if they were available when you added them to your cart. To speed up the purchasing process and save time on future orders, we recommend registering on EMPRESA.it. In any case, as explained in the previous section, if you have paid for items that are no longer available when your order is confirmed, we will refund the amount paid.