SHIPPING AND RETURNS

WORLDWIDE SHIPPING

Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.

You’ll receive an email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options

Italy €10.00

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

  • Orders will arrive within 3-5 working days, outlying areas may take longer. Allow up to 7 working days for Islands.

 

Europe €15.00

 

  • Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 3-5 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.

 

International Destinations €35.00

Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.

  • Orders will arrive within 5-7 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.
  • We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.

FOR DELIVERIES WITHIN THE EU:

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

 

DELIVERIES OUTSIDE THE EU

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

TAX FREE SHOPPING:

Tax Free Shopping is only available on purchases made in standalone EMPRESA stores in the EU and US, please ask in store for details. Indirect taxes (including VAT) charged on online purchases cannot be refunded.

Return your online order to our Distribution Centre within 14 days of receiving your order for a full refund.You need to send an email to empresacommercio@gmail.com with all the info about the items to be returned.

Returns will be processed within 48 hours, this may vary during busy periods.

Items received outside of our 28 day return period will be returned to you.

Allow 5-10 working days for refunds to appear in your account.

All items may be returned to stores in Italy that sell the collection being returned. To locate your nearest store, access the Search for a store section.

ORDERS DELIVERED WITHIN THE EU:

If your order has been sent to a destination within the EU, all sales taxes will be refunded.

 

ORDERS DELIVERED OUTSIDE THE EU:

If your order has been sent to a destination outside the EU, customs duties and sales taxes are non-refundable through EMPRESA.

Unfortunately due to EXTRA EU custom law for items containing Alcohol we can ship the Fragrance only within EU.

Unfortunately due to EXTRA EU custom law for items containing Exotic Leather (Crocodile, Python, Lizard) we can ship the Garments only within EU. Please before placing the order contact info@empresa.it

DO YOU NEED HELP?

Customer Service: +39 06 6832428
Our customer care will be happy to respond:
Monday to Friday from 8am to 6pm (GMT+1)

JOIN OUR NEWSLETTER

Sign up for email updates on the latest Empresa collections, campaigns and exclusive offers.

Back to Top