Faq

WORLDWIDE SHIPPING

If you have selected home delivery, you can query the status of your order at any time in the My purchases section.

What is more, when your order leaves our warehouses, we will send you an e-mail.

If you have selected store delivery, we will inform you by e-mail when your order arrives at the chosen store. You have up to 15 days to collect your order. In this case, there is no need to queue. Ask our store staff directly and collect your order by presenting your ID document.

You have up to 14 days from reception of your order to return your item for a refund.

You need to send an email to empresacommercio@gmail.com with all the info about the items to be returned.

Any items received after 28 days will have to be refused.
Your unwanted items are your responsibility until they reach our warehouse.
Unfortunately we don’t offer free returns, all shipping costs are charged to customers. We recommend that you retain your proof of postage.
Returns hand carried to the warehouse will not be accepted due to security reasons.
Refunds will be made via the original method of payment.
Returns will be processed within 48 hours, this may vary during busy periods.
Allow 5- 10 working days for refunds to appear in your account.

All items may be returned to stores in Italy that sell the collection being returned. To locate your nearest store, access the Search for a store section.

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

When you arrive at the order summary*, click on ‘Promotional code’.

Next, enter your promotion code to benefit from the promotion or discount.

*Only one promotional code may be used per purchase and only in the country of purchase.

What are the delivery types?

The delivery dates and charges depend on the type of delivery.

 

DELIVERY METHOD  DELIVERY COST  DELIVERY TIME
To store Free 4 to 7 working days
Home delivery £ 2.95 (Free for orders over £ 30) 2 to 5 working days
Collect + £ 2.95 (Free for orders over £ 30) 3 to 6 working days
Express £ 8.95  Within 48 hours
Urgent (Available only in selected cities) £ 9.95  Within 24 hours

 

The delivery time for orders placed Monday to Friday before 12pm (CET) is 2 working days for Express deliveries and 1 working day for Urgent deliveries. If the orders are placed after 12pm (CET), at weekends or on public holidays, delivery will be delayed by one day.

You can choose between various payment methods:

DEBIT OR CREDIT CARD via Stripe

Visa, Visa Electron, MasterCard, Maestro, Solo or American Express. Payments with debit cards or American Express will be charged in real time.

PAYPAL

To pay via PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal website to proceed with the payment.

WISHLIST

Add the items you like most to your Wishlist so you don’t lose sight of them.
Log in or register if you would like to access them from any device.

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at EMPRESA.it

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DO YOU NEED HELP?

Customer Service: +39 06 6832428
Our customer care will be happy to respond:
Monday to Friday from 8am to 6pm (GMT+1)

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